Not only am I impressed by the beauty of the bracelet, but also the heart of the company. I had purchased the bracelets for my daughter's 16th birthday and though it did not make it before her birthday - Sharla reached out to me and explained the delay and then sent it as soon as possible and with a personal note wishing my daughter a happy 16! It is so nice to experience such professional and personal customer service. I will definitely make many more purchases from Designing for Hope - which just happens to be my daughter's middle name and what we all called her in utero. Thank you Sharla and everyone who was a part of the jewelry from start to shipping.